Certiport FAQs

How To Get Started

  • You are required to have a Certiport username and password. If you have not already done so, go to www.Certiport.com and create a username and password. DO NOT create multiple Certiport accounts.
  • Please note: After creating your Certiport account, if you attempt to log back in and are unsuccessful, click the “Cancel” button, then try logging in again.
  • After creating your Certiport account, you can proceed with scheduling your Certiport exam.

 

What are the technical requirements my computer must have?

For the most updated technical requirements read the  Test Candidate User Guide.

  • Laptop or Desktop with Windows 10, Windows 11, or Mac OSX Sierra 10.12 or higher
  • Laptops must be plugged into the charger to avoid the computer going into sleep mode during the exam.
  • The language of the OS on your computer must match the exam language you are scheduled to take
  • A keyboard and mouse are required
  • Recommended minimum screen resolution of 1280 x 800
  • The preferred internet browser is Chrome. Edge and Safari are also acceptable. We recommend using a Chrome Incognito window; Edge InPrivate window; or Safari Private Browsing window.
  • You will need the ability to download and execute a program file from your browser
  • A bandwidth download speed of at least 10Mbps*
  • Firewalls and Company internet restriction policies: During the exam, you are testing on a virtual computer via the internet. If using a company computer, please confirm the internet usage policies with your IT department.

*Important: Before using Exams from Home, we strongly encourage all users to test their bandwidth to verify it is
adequate and ensure the session will not be interrupted. A reputable third-party site you can use is 
www.speedtest.net.
Ensure other members of your household are offline during the bandwidth test and during your actual exam session. If
your Exam Administrator (Proctor) chooses to use third-party software such as Teams or Zoom to communicate or
perform an identity/environment check during your session, that could exceed the 10Mbps baseline in the requirements.

 

What are the Technical requirements for Mac Computers?

For the most updated technical requirements read the  Test Candidate User Guide.

  • Laptop or Desktop with Mac OSX Sierra 10.12 or higher
  • Laptops must be plugged into the charger to avoid the computer going into sleep mode during the exam.
  • The language of the OS on your computer must match the exam language you are scheduled to take
  • A keyboard and mouse are required
  • Recommended minimum screen resolution of 1280 x 800
  • The preferred internet browser is Chrome. Edge and Safari are also acceptable. We recommend using a Chrome Incognito window; Edge InPrivate window; or Safari Private Browsing window.
  • You will need the ability to download and execute a program file from your browser
  • A bandwidth download speed of at least 10Mbps*
  • Firewalls and Company internet restriction policies: During the exam, you are testing on a virtual computer via the internet. If using a company computer, please confirm the internet usage policies with your IT department.
  • **Exams from Home computers are PC-based and may not respond to all Mac keyboard shortcuts.

*Important: Before using Exams from Home, we strongly encourage all users to test their bandwidth to verify it is
adequate and ensure the session will not be interrupted. A reputable third-party site you can use is 
www.speedtest.net.
Ensure other members of your household are offline during the bandwidth test and during your actual exam session. If
your Exam Administrator (Proctor) chooses to use third-party software such as Teams or Zoom to communicate or
perform an identity/environment check during your session, that could exceed the 10Mbps baseline in the requirements.

 

What preparation do I need to do for my upcoming exam?

  • In preparation for your upcoming exam, please have your Certiport username and password ready. Double-check that information at Certiport.com.
  • Your voucher must be assigned to your Certiport.com account before connecting to the test computer.
  • Please read Certiport's Exams from Home testing procedures: Test Candidate User Guide.
  • Close all music and video streaming applications.
  • Computers must be plugged into a charger for the full duration of your exam session.
  • Temporarily turn off your screen saver.
  • Failure to prepare for your exam will result in a $25 rescheduling fee.

 

How do we verify a tester?

  • A webcam is required for an identification check.
  • A full scan of your testing environment is not required.
  • Have your photo ID ready to display during check-in.
  • Test candidates under the age of 18 may be exempted from turning on the webcam without the presence of a parent or guardian. You will still be required to share your computer screen.

 

What happens on the day of my exam?

  • You will receive a confirmation email of your approved test date and time.
  • You are required to have your Certiport username and password ready to manually enter.
  • You are required to have your 16-character (XXXX-XXXX-XXXX-XXXX) voucher assigned to your Certiport account.
  • On occasion, approved exam appointments must be changed due to system maintenance or general system technical issues. We will contact you in advance if your exam date and time are affected.
  • If we must start an exam later than scheduled, you will still have your entire exam time to complete your exam.

 

What are the retake voucher policies?

  • A retake voucher code will only be issued if you have purchased an "exam voucher with a retake" option.
  • Retake voucher codes will only be issued if you fail the exam. If you pass the exam, a retake voucher code will not be generated or issued.Retake voucher codes are generated within 24 hours of failing the exam and cannot be rush processed for any reason.
  • A retake voucher code will be sent to the email address on your Certiport account in addition to automatically being assigned to your Certiport account.
  • The original code purchased (or the generated retake code), once redeemed, will not work for additional testing.
  • The retake voucher code can only be redeemed for the exact same exam that was administered in the first failed attempt. You cannot take a different exam with a retake voucher code.
  • The retake voucher code expiration time may vary from 30 to 60 days after the code is generated based on the exam. Expiration dates on retake codes cannot be extended for any reason.
  • Check the retake policies for your exam at: Certiport retake policies.

 

What happens if I am caught cheating on my exam?

  • Cheating attempts: The proctor will flag the exam, and the exam will be stopped if they suspect that you are attempting to cheat. If we stop the exam, you will be required to take your exam at a physical Certiport test center.
  • Test results found to be in violation of the retake policy will result in the candidate not being awarded the attempted credential, regardless of the score.
  • This is NOT an open book, open note, or search the internet for answers exam program.

 

What happens if I experience test anxiety while testing?

  • Fortunately, we are aware that test anxiety is real, and we are willing to work with you. If you alert your Proctor within the first 15 minutes of testing, we will stop your exam to give you an opportunity to take your first exam attempt within 6 days of the original test date. If you report this issue to the Proctor 15 minutes after the exam start time, you will need to pay another Proctor fee to reschedule the exam.

 

Where can I file a grievance?

If you are not satisfied with the exam questions, please do not express this to the Proctor. You can file a grievance by visiting: https://certiport.pearsonvue.com/Educator-resources/Exam-policies/Grievance.

 

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